Is the site covered & protected from the elements?
During the summer we open up the terrace so we are exposed to the elements. A large area our lower terrace remains covered. Upstairs and a number of our daybeds are not covered.
Please keep in mind that although the majority of our tables are covered from the elements, the English weather can be somewhat unpredictable and we recommend all guests dress accordingly. If you wish to rearrange your booking due to cold or wet weather then please contact our team who will be happy to find a new date and time for you.
Do you have a phone number?
Yes, our number is 020 8187 1035
How many bars are there?
We have 2 bars, one very large one under the Pergola & another on the top deck.
How many restaurants are there?
We have 4 amazing restaurants for you to try! Take a look at ‘Restaurants’ section on our website for information on the restaurants’ & menu!
What about if we just want drinks?
You are more than welcome to just enjoy drinks.
Do you show sport?
We do not usually show sport however we make exceptions for huge events. Please check the “What’s On” section of the website.
You are fully booked on my requested date & time; do you have other venues I can contact?
Yes, we have:
The Prince – www.theprincelondon.com
W12 Studios – www.w12studioslondon.com
Lost In Brixton – www.lostinbrixton.com
Can we extend our lunch time booking into the evening?
If there is availability we will do our best to accommodate you. Please contact the reservations team in advance who will discuss any minimum spends required
You are fully booked on my requested date & time, is there any way I can get a table?
If the date you want is currently fully booked you can join our waiting/cancellations list here: pergolapaddington.com/waiting-list
Does all my party need to arrive at the booking time?
We ask that ALL of your party arrives within a 30-minute window of your allocated reservation time. We will do our best to seat late comers but cannot guarantee entry. If you are running late, please call the team on site using the telephone number provided in your confirmation email.
Someone in my party will arrive after the 30-minute window, is this ok?
If you have one or two people who might be a little later, please speak to the hosts on arrival & they will do their best to accommodate them.
We are running late for our booking! What shall we do?
Please give the team on site a call or text via the telephone number in your confirmation email & they will hold the table for you.
Can I take food off site?
Yes, you can take away food between the hours of 12 & 5pm, Wednesday – Friday.
Are you wheelchair accessible?
Yes, we are fully accessible for wheelchair users. Including toilet facilities & two lifts. If you require any special assistance, please do let us know in advance.
Can I bring my baby/child with me?
Yes, we welcome children with open arms between the hours of 12-5pm, we just ask that you make sure they are being supervised by an adult at all times. After this time, we are not licensed to have them onsite.
Do you have high chairs?
Yes, we do have highchairs available. You can either request this when booking or ask the host on arrival.
Can I bring a pushchair/buggy with me?
Yes, please let us know in advance & we will arrange for you to have a table with a little more space around it.
Can I bring my own food or drink with me?
We don’t allow any external food or drink to be consumed on site. We also don’t allow any drinks that have been purchased onsite to be taken off site.
Can I bring a birthday cake with me?
Yes, please do let us know in advance! We don’t allow any external food or drink to be brought onsite, but we make an exception for Birthday cake!
We are celebrating an occasion; can we decorate our table?
Yes! Balloons & banners most welcome but please no confetti.
Do your restaurants cater for allergies & intolerances?
Yes, but please make us aware in advance if you have a severe allergy as we will need to check with the restaurants if they are able to cater for you.
Can I pre-order drinks & food?
We take pre-orders for drinks for amounts over £100. You can also purchase food vouchers to use at any of the restaurants. We do not take pre-orders for food. Please contact the reservations team if you would like to make a pre-order.
Can I run a tab?
Yes, you can run a tab, but this needs to be pre-arranged & can only be used at the bar for drinks. Please contact the reservations team if you would like to run a tab.
Do you have a dress code?
We are relaxed! You can come as smart or as casual as you wish. We advise against wearing stilettos as the floor has some gaps which may damage the heal.
There are only two of us, do we need to book?
We only take reservations for a minimum of 4 people however we do have spaces for walk in guests & we will do our best to accommodate you.
Will all the restaurants be open when I visit?
At quieter times, some of our restaurants’ may be closed. There will always be at least two open.
Are you taking bookings for Christmas?
Please email us on email@example.com for more information.
Do you have a cloakroom?
No, unfortunately not.
I have a suitcase/bike/kitchen sink with me, do you have somewhere I can store this?
Unfortunately, we do not have any space to store large items – Sorry!
I think I have lost something at your venue, who do I contact?
Please contact the reservations team on firstname.lastname@example.org
Can I smoke on site?
Yes, we have a designated smoking area.
Do you accept AMEX?
Yes, we accept all cards, including AMEX.
Do you play music?
Yes! We have atmospheric music playing in the background.
Can we dance?
We don’t have a designated dance floor, but we encourage dancing round your table – just please don’t dance on them!
Is there somewhere I can park?
We do not have a car park however, there are parking spaces on residential roads nearby; these are few are far between.
Do your restaurants serve Halal meat?
Unfortunately, not but we do have lots of veggie & fish options.
How do I find you?
Please refer to our “how to get to us” page, there are downloadable maps, our address & directions.
Where do I ask my taxi to drop/pick me up?
Order your taxi to Sheldon Square (W2 6PY) where a security guard will redirect your cab to the other side of Pergola Paddington, where you will be dropped off/picked up. If you have ordered a taxi to pick you up from Pergola, please head downstairs to the left where it is clearly signposted. You can also ask a member of staff for help.
What happens when I arrive?
Please find the reservations desk & they will direct you to your table & be on hand to help you with any requirements. Please also see our “how it works” page.
Do you have table service?
You can order drinks at the bar or via the at table app. Food is ordered directly with our food vendors. Staff are also on hand to assist with large orders, if you have having trouble ordering please ask the team for help.
What time do you close?
Please see the website for current opening times.
*The bars close 30 minutes before the venue closes.