Confirmation, Cancellations, Changes and No Shows
Over the festive period (14th November – 14th January) we require 28 days notice to cancel your reservation.
Outside of this period, please inform us at least 24 hours before your reservation should you wish to cancel or amend the number of guests within your party with no charge (please note – increases in party sizes are subject to availability).
You will receive communication from us before your reservation date to confirm you still require the booking. We politely ask for your co-operation in this process to allow us to re-allocate your table to guests on our waiting list if you no longer require the booking.
Pergola Paddington will hold your table for up to 20 minutes. Please ensure you AND all of your party arrive within this time as the spaces will be opened up to walk in guests on a first come, first serve basis.
Prepaid packages and pre-orders are required to be ordered 24 hours prior to your booking. Per-payment is required for all pre-orders.
Tables and spaces
Our tables are designed for large groups, if you are a party of 8 or less, you will be required to share with another group.
On busier nights and for any groups over 10 guests you will be allocated seating AND standing space. If you require a whole table with seating for all guests, please contact us for assistance.
Our last service is half an hour before closing. Our team will start asking you to drink up at this time as we will require all guests offsite by our closing time. We want you to enjoy yourselves but ask you to drink responsibly and like there is a tomorrow!
Can I bring my baby/child with me?
We operate as an over 18s venue during Oktoberfest.
Our dress code is smart casual, though please note sportswear, tracksuits, caps and flip flops/ sliders are not permitted. We advise against wearing stilettos as the floor has some gaps which may damage the heal. In the cooler months, please dress warm.
Right to refuse entry
We reserve the right to request identification from you and your guests and to refuse entry. If you are lucky enough to look under 25 you will be asked to prove that you are aged 18 or over when you buy alcohol. If you are under 18 you are committing an offence if you attempt to buy alcohol for you or someone else.
Any person found either possessing, using or distributing any type of drug will be banned from these premises and reported to the police.
Pergola Paddington reserves the right to refuse entry at all times.